Our Process for eLearning Course Production

1. Ask the Right Questions

Initial meeting with the client and discuss what they want in an ideal eLearning course. Who is the audience/learner? Define a course mission statement for the course in general. Will the course have audio? Will it be localised or accessed online remotely? What kind of hardware will learners be using to acceess the course - desktop computers, tablets or mobile devices? This will dictate whether the course will be built responsive - designed for all devices, or static - designed for a specific sized screen (for example if all learners will be using the same tablet model). Note that responsive courses take between 40-45% longer to create.

2. Core Written Document Creation

Client and SMEs (Subject Matter Experts) to work closely with our instructional designer to map out a core document that acts as a base to create the course. This document describes the core content and sequence of learning including Quizing and Assessment phases throught the course.

3. Brand, Design and Course Style

Which tool will we be using to create the course? We prefer to use Adobe Captivate, it is the most comprehensive and professional software for creating eLearning content. We discuss with the client the overall brand style, tone or voice for the course, as well as graphic elements and technical illustration development. All these factors are considered for client brand identity, content accuracy and most importantly learner engagement.

4. Course Flow & Storyboarding

Now that we have chosen a production tool and decided on the overall design and tone of the course, it is time to plot out the flow of the course and put together a storyboard and script with placement. If the course includes voiceover audio a separate script will need to be created and a choice of voiceover actor will need to be chosen to match the tone of the course, making sure that the voiceover actor is relatable to the learner.

5. Course Production

Once the client is 100% happy with all the steps taken and signed off on stages 1-3 it is time to get busy with the development work in the selected production tool. This includes everything right up to the point of publishing, including any specialist graphic assets including any technical illustration. It is advised that there is a staged client approval during production, either by module or per sets of 10 slides. After each staged client approval we will Beta Test the modules as we go in order to minimise final testing time. It is advisable to Beta Test sections of the course with Learners of the same demographic target market, this usually produces constructive feedback from a user perspective.

6. Proofing and Final Client Approval

The course is almost complete, but before project completion we will get the final sign off with the client approval. There may need to be a few final changes and amends through a proofing process.

7. Publishing and Implementation

The course is now uploaded for publishing to an LMS (Learning Management System). It’s time to test it out on the devices that the learner will be using. There may be a small amount of time dedicated here to fixing and ironing out any bugs. We will test out the Assessment Results Collation and liaise with the Client on how they wish to have their Learners results supplied.

8. Maintenance

There may be a small amount of maintenace as the course is undertaken by Learners. This may include small updates to the course content or slight issues that arise with flow or user experiences. Its important to get learner feedback in order to improve the course for future use.